When your order needs attention
Start by contacting melissan4@gmail.com with your order number and the reason for your enquiry. We will review the details and explain the appropriate next step.
Incorrect or damaged arrivals
Describe the concern and include photographs where they help show the issue. Keep the item and packaging until we have provided instructions.
Fit or preference changes
For a sizing or change-of-mind request, let us know the current size, the size you need and the item’s condition. We will confirm what options are available for your order.
Sending an item back
Please obtain the correct return instructions and address from us before posting. We will discuss any return postage responsibility as part of reviewing your request.
Rights that remain yours
This information does not exclude or restrict any rights you have under applicable consumer law. Remedies will be considered according to the issue and those rights.